Frequently Asked Questions

We are very excited that you are interested in the services at Grant a Gift Autism Foundation – Ackerman Center.

Please see the frequently asked questions below to help answer your questions while we review your information.

General Information

  • Phone Number: 702-998-9505
    Email: autismcenter@grantagift.com 
    Teletext: 702-789-7869

    When leaving a voicemail or sending an email or message please include the patients full name, date of birth, and your questions. One of our Front Office Specialist will give you a call back within 1-2 business days, or you can always utilize patient portal messaging, email, or teletext for any questions.

Services Provided

  • Please see our Clinical Services page.

  • Our nurse practitioners work closely with our Medical Doctors and are trained in behavior and developmental issues. They evaluate, diagnose, treat and follow-up on the same concerns as our physicians.

  • Learn more here.

  • Learn more here.

  • Testing may look different for every child. Our providers review all documentation received during registration to determine what assessments are needed. Although each of our providers can assess for autism, the following are additional testing that are done within each specialty:

    • Neuropsychology: IQ, Developmental, Achievement, Language, Neuropsychological Assessment, Memory, Visual-Motor, Behavior, Personality, and Social- Emotional

    • Developmental/Behavioral Specialist: Developmental delays, Behavioral concerns

    • Neurology: Developmental, Epilepsy, Migraines, Tics, Sleep disorders, and ADHD.

Steps After Referral

  • If you are uncertain whether our services are suitable for your needs, we recommend reaching out to your PCP or Pediatrician for clarification and guidance.

  • Once the referral is received and processed, our referral department will contact you with the next steps which include: (You may also reach out to us at 702-998-9505 for any questions/concerns)

    • Registering in the patient portal, completing registration forms, completing clinical diagnosis intake, based on information provided, there may be additional questionnaires that will be required, submit a copy of your insurance card and ID, and submit the following documents (If Applicable)

      • Please note that individual images of any document will not be accepted. Each document must be sent as a singular PDF copy

      • Most recent educational Multidisciplinary Assessment Report (MDT) (within the last 3 years) 

      • Current Individual Educational Program Report (IEP) or Individualized Family Service Plan (IFSP) if child is under 3 years old 

      • All previous diagnostic report(s) 

      • Medical records such as but not limited to: Specialist MD notes, Genetics results & clinic notes, lab reports, all autism screen tools provided by Primary Care Provider

      • Additional parent assessment may be required based on answers provided on clinical diagnosis intake form. 

  • The following are some of the most common reasons:

    • If your child has received care from one of our providers outside of our main facility at Ackerman Autism Center, located at 630 S Rancho Dr Suite A, please note that they are considered a new patient in our office. As part of our registration process, we kindly request a referral from your primary care provider to initiate care with us.

    • In accordance with insurance regulations, updated referrals and registration consent forms are required annually for continuation of care.

Insurance, Billing, & Medical Records

  • The Ackerman Center is contracted with most commercial and Medicaid insurance plans depending on services. Please contact us at autismcenter@grantagift.com to confirm if we are contracted with your insurance plan.

  • To ensure patients are placed with the correct provider specialty, all new patients are required to have a referral from the child’s pediatrician regardless of insurance

  • You will need to contact your secondary insurance to confirm if they will cover our services when the primary insurance will not.

  • For billing question please call 702-998-9505 option 7 or email us at billing@grantagift.com

  • Medical record requests can be sent to autismcenter@grantagift.com. If requesting records prior to June 28th, 2021, you must contact UNLV Medical Records. As of June 28th, 2021, we are no longer part of UNLV and do not have access to any documents sent prior to this date.

Waitlist Information

  • We are unable to give you an estimate of wait times or placement on the waitlist. There are many factors that affect scheduling including the availability of families, providers and the age and needs of the child. We are working diligently to get families scheduled as quickly as we can.

  • A neuropsychology evaluation typically takes 6-15 hours to complete, often over the course of several days. The Ackerman Center is one of the only centers in the State of Nevada diagnosing neurodevelopment disorders who accepts insurance including all Medicaid plans.

Prescription Management

  • To ensure continuation of care follow-up appointments are required for all prescribed medications. You can request a follow up appointment or refill via our patient portal, e-mail, phone call or text. Please contact our office at least seven (7) days prior to needing a refill.

  • For any prescription related issues please call one of our medical assistants at 702-998-9505 option 4

Preparing Your child

  • Be as open with your child as you would like about the evaluation. Many parents find it helpful to tell their child that this testing will help us determine how they learn best, and that this testing will help make school and home life as happy and successful as possible. It is also helpful to remind them that no one gets every question right and the most important thing is to try their best.